Estimated Duration of Delivery . The delivery period is displayed on the product page. When the package will be delivered can be viewed on the "My Basket" page, i.e. after entering your delivery address and desired delivery company.*International orders will take longer.
In the event that the ordered items cannot be delivered by the manufacturer, due to the manufacturer not being able to fulfill their contractual obligations, we have the right to withdraw from the order. The customer will be informed immediately. Please note that our packages are dispatched from our house in Scotland, thus our Customer Support Team is not available public holidays, nor are not processed or packages dispatched on public holidays.
Delivery Services - in the United Kingdom the delivery is carried out by the Royal Mail. When an order is placed before Wednesday 09:00 o'clock (CET) and all the ordered products are in stock we will be process your order as soon as we can. Generally the duration of delivery in United Kingdom takes Delivery in 3 -5 working days. An order confirmation email is sent if the order placement is successful. We shall send your chosen product once we have PayPal confirmation of your purchase.The estimated dispatch and delivery dates are displayed on the product pages and in "My Basket". The Royal Mail do their best to deliver orders in a timely fashion. However, unforeseen delays may occur due to weather or traffic conditions. We kindly ask for your patience and understanding in such cases. *International orders will take longer
Customs Clearance Our goods are dispatched from UK which is part of the European Union. For orders placed within the European Union, VAT not required. Thus the movement of goods is exempt from any additional customs and tax duties within the European Union. Please note: Goods being shipped to Helgoland, the Canary Islands and Åland may incur additional taxing and custom duties as a result of special trade agreements that are in place.